survey

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Customer Satisfaction Survey
We greatly appreciate if you could take a few minutes to complete below. 
Organisation *
Name *
Title
Email *
Dept *
Tel (Office) *
Mobile *
Which Outdoor Sales Engineer/s (kindly provide name) is/are serving you currently? *
With below descriptions, kindly rate on his / her customer’s service. *
( Please TICK appropriately – 5 = Excellent, 1 = Poor, 0 = Not Applicable )
5 4 3 2 1 0
Friendly and helpful throughout
Showed knowledge of the products and services
Offered relevant / appropriate advices
Time taken to resolve your general concerns
Overall, how would you rate the overall level of service you have experienced thus far with him / her?
Which Indoor Sales Engineer/s (kindly provide name) is/are serving you currently? *
With below descriptions, kindly rate on our indoor sales personnel customer’s service. *
( Please TICK appropriately – 5 = Excellent, 1 = Poor, 0 = Not Applicable )
5 4 3 2 1 0
Time taken to answer incoming phone call
Greets you warmly and offers to help
Friendly and helpful throughout
Showed knowledge of the products and services
Time taken to resolve your general concerns
Overall, how satisfied are you that we respond quickly to your queries by email or phone?
Overall, how satisfied are you with the service provided over the telephone?
Overall, how would you rate the overall level of service you have experienced thus far with him / her?
How likely (scale of 0 – 100%) will you recommend D’Mark products and services to your colleagues? *
Who do you think is the strongest competitor for D’Mark? (You may provide more than 1 competitor ) *
From your experience thus far with D’Mark, in which area would you like to suggest for us to improve further to serve you better? *
Is there any complaints or compliments which you would like to feedback regards to any specific staff / matter in D’Mark? (This information shall kept strictly confidential)

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